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Continental
Electronics Corporation
Service After
Sale Practices
Continental Electronics
Corporation’s Broadcast Transmitters are arguably the most reliable in
industry. Many have been operating in countries all over the world for
decades. The following is a statement of our Service After Sale practices that
have helped Continental retain its position as the leader in Broadcast
Transmitters.
Continental
Electronics has established a world class Customer Service organization. If a
customer has a question regarding Transmitter operation, whether the Transmitter
is under warranty or not, he or she can call the Continental Electronics “hot
lines” for support 24 hours a day, 7 days a week, including weekends and
holidays.
Hot lines are
available for Parts Services and for Engineering Support, and are staffed by
fully qualified technical specialists. In most cases, our technical specialists
can assist the customer in troubleshooting a problem immediately over the
phone.
If a problem is
identified with a component installed in a Transmitter that is under warranty,
Continental Electronics will ship out a new replacement component free of charge
as soon as possible. Our goal is to ship within 24 hours of receiving the
call. If a Transmitter is out of warranty, the same response time is
maintained, but in that event the customer is charged for the part.
Under the highly
unusual circumstance in which a problem is caused by a design deficiency
identified by Continental Electronics, then Continental will dispatch a Field
Engineer to the site to remedy the problem at Continental’s expense. Outside of
that rare circumstance, Continental will be pleased to dispatch a Field Engineer
to the site upon request by a customer, provided all expenses and engineering
time are paid by the customer.
Continental has
identified multiple sources for the majority of purchased components.
Spare parts or
equivalent items are guaranteed to be available for a period of at least 10
years following the sale, and usually are available for a much longer period, as
Continental’s Transmitters have historically been operated dependably in the
field for well over 10 years.
Continental Electronics will provide the customer with a price
list for all Transmitter parts. In addition, Continental Electronics can
guarantee that the prices for those parts in the next 10 years will never
increase annually by more than the U.S. Consumer Price Index (typically around 2
percent). |
